1. Eligibility for Refunds

Refunds are available for paid services under the following conditions:

• A service was not delivered as described.
• A technical issue on Realysta’s platform prevented access to the purchased service.
• A duplicate payment was made due to a processing error.

2. Non-Refundable Services

Certain services and fees are non-refundable, including but not limited to:

• Subscription fees after the trial period has ended.
• One-time listing fees after the property listing has been published.
• Any services that have already been used or partially completed.

3. Requesting a Refund

• To request a refund, users must submit a request within 5 Business Days of the transaction date.
• Requests should be sent to info@realysta.com with details of the purchase and the reason for the refund request.

4. Processing Refunds

• Approved refunds will be processed within 14 Business Days via the original payment method.
• If a refund cannot be issued through the original payment method, an alternative refund method may be provided.

5. Chargebacks & Disputes

• Users who initiate chargebacks without first contacting Realysta may be subject to account suspension or termination.
• Realysta reserves the right to contest chargebacks with supporting transaction evidence.